We’re absolutely thrilled to welcome you to our family. At Teak World, we’re passionate about bringing you exceptional lifestyle products that inspire and elevate your space. Your experience with us is everything, and we want to make sure your delivery journey is as smooth and joyful as possible. That’s why we’ve crafted these Delivery Terms and Conditions — to guide you every step of the way, ensuring everything is clear and hassle-free. We’re here to serve you and ensure your Teak World experience is nothing short of amazing!

1. Verification of Sales Order

To ensure we deliver exactly what you’ve envisioned, we kindly ask that you take a moment to verify the details on your sales order at the time of purchase. This includes the product, color, model, quantity, delivery address, and any special instructions you may have. These details help us plan your delivery and ensure that everything arrives just as you expect.

2. Delivery Timeline & Free Delivery Slots

At Teak World, we’re committed to delivering your products with care and flexibility. Our standard delivery lead time is typically 7–10 days from purchase (this may vary slightly during busy periods) on Mondays to Fridays, during normal business hours, unless otherwise agreed upon or unless we have notified you otherwise.

Enjoy Free Delivery on orders of Rs 5,000 or more.

For purchases under Rs 5,000, collection can be arranged from our store at your convenience.

We’ll offer you the flexibility to choose from available free delivery opportunities at the planning stage. This means our planners will provide you with delivery dates that best fit your schedule, ensuring a smooth experience.

Our Planning Team will offer you a selection of free delivery dates:

• First Date: The first available date for your delivery will be offered.
• Second Date: If the first date isn’t convenient, a second date will be provided, 2 days later.
• Third Date: If the second date still doesn’t work, we’ll offer a third date, which will be up to 7 days later.

After the Third Date: If all three offered dates are still not convenient, we will plan your delivery on a mutually agreed date which will however incur a delivery fee of Rs 2,500 Excluding VAT 


To ensure the best delivery experience during our peak season:
* Orders with partial deposit must be settled in full within the set validity period.
* From 1 November 2025 onwards, unpaid orders will be scheduled only from February 2026.
* During November 2025, deliveries must be scheduled within 10 days of sale. Late deliveries will move to February 2026.
* December sales are delivered on a first-come, first-served basis. Sales from 26–31 December will be delivered in January 2026.
* No fixed-date commitments can be given between 10–24 December and 26–31 December 2025.
* Free storage during this period is limited to 20 days, after which fees apply.

3.Postponement Policy

• Before Delivery: We understand that life happens, and plans can change! If any such thing happens, you may request to postpone your delivery for free up to 48 working hours before the scheduled date. If you need to make any further changes after that, a fee of Rs 2,500 Excluding VAT will apply for each postponement.

• On the Day of Delivery: If you need to adjust your delivery on the scheduled day, don’t worry — we’re here to help! A re-delivery fee of Rs 2,500 + VAT will apply though.

• Re-thinking Product Choice: We get it — sometimes things don’t go as expected. If you change your mind about the product when our delivery team is there, we’ve got you covered! We’ll assist with the return, re-stocking, and re-delivery, at applicable costs. Just let us know on the spot, and we’ll share the cost details with you at that moment so you can make an informed decision. All returns will be handled in accordance with Teak World’s Return Policy and are subject to approval. 

Change of Address or Delivery Date: If you need to adjust the address or delivery date up to 48 working hours in advance, we’re happy to accommodate. For any changes made after this time, a Rs 2,500 Excluding VAT fee will apply, and we’ll work with you to make sure everything stays on track.

4.Storage Fee Policy

• Free Storage: We’re happy to offer you up to 45 days of free storage from the date your product is reserved (product is in stock) or the sales order is placed (product on order has been received and the customer has been notified). This gives you the flexibility to receive your items when it’s most convenient for you.
• Storage Fees: After 45 days, if you need to extend storage, a storage fee of 10% of the item’s sales value (before VAT) will apply per month or any part of the month. You’re in control, and we’ll make sure you’re fully informed about the process and any fees that apply.
• Billing: Storage fees will be billed at the beginning of each month, ensuring you’re always aware of your costs and able to manage them accordingly.
• After 4 Months: If storage fees remain unpaid after 4 months from reservation date your item will be made available for resale. Any unpaid fees will be deducted from your deposit, and the remaining balance (non-refundable) will be credited to your customer account as store credits for future purchases (please note, no refunds will be issued).
• Reminders: To help keep everything on track, we’ll send you friendly reminders about storage fees at the beginning of each month, so you’re never caught off guard. If you have any questions or need assistance with your storage options, feel free to reach out — we’re here to assist!

5.Special Delivery Terms

• Express Deliveries: We understand that sometimes you need your items sooner! For express or time-specific delivery requests, we’re happy to accommodate within 24 to 72 hours, subject to mutual agreement and feasibility. This service is available at a fee of Rs 5,000 Excluding VAT. We will work with you to find the best possible delivery option that fits your schedule.
• Made-to-Order Items: For custom or made-to-order items, delivery may take up to 4 to 6 months. We’ll keep you updated along the way, and storage fees will apply if the item is stored beyond the 45-day free storage period once it arrives in-store and the customer has been notified.
• Free Delivery Conditions: Enjoy free delivery for items being delivered to the ground floor or up to the second floor, provided there’s easy access via wide staircases or lifts. We want to make your delivery process as smooth as possible!
• In some cases, we may need to refuse delivery to locations that are inaccessible or remote. If this applies to your delivery, we’ll notify you in advance and discuss any additional charges for these deliveries.
• Chargeable Delivery: For deliveries to the third floor and above, a chargeable fee as from Rs 3,000 and above will apply (depending on the access). If this is your case, we’ll ensure you’re fully aware of any applicable charges ahead of time, so there are no surprises.
• Assembly on Another Day: If you prefer to have your furniture to be assembled on another day, that’s perfectly fine! There will be an additional charge as from Rs 3,000 and above (depending on items to be assembled), and we’ll make sure to share the cost with you so you can decide what works best for you.
• Optional Plastic Wrapping Service for Furniture (After Delivery): If you anticipate not using your furniture right away and would like it protected, we offer an optional after-delivery plastic wrapping  service. This service is available upon request at the time of purchase for a fee of Rs 500 Excluding VAT per item.
  Once requested, we’ll securely wrap your furniture to protect it from dust, dirt, and any potential damage. A separate billing will be done for this service, and we’ll ensure the process is handled smoothly by our Delivery Expert Team.Feel free to let us know during your purchase if you’d like to opt for this service.

6.Delivery Center as Sole Point of Contact

Once your delivery reaches our Delivery Center, you will have direct communication with our Delivery Center team. They will be your sole point of contact moving forward, ensuring that all arrangements are tailored to your needs.

Our Sales Team will no longer be involved in further scheduling or updates, allowing us to provide you with focused attention and a seamless experience. The Delivery Center team will handle everything from updates to finalizing the delivery, giving you full visibility and control over the process.

If you ever have any questions or need assistance, simply call 86900, extension 2 or email us directly: [email protected]  We’re here to make your delivery experience as smooth and hassle-free as possible!

7.Communication Methods

We want to keep you informed every step of the way! Teak World will send you delivery notifications via email and SMS so you know exactly when to expect your items. If there’s anything important we need to discuss, we may reach out through WhatsApp or a phone call for specific matters, giving you a more personalized experience.

8.Cancellation and Return Process

Cancellation or Return Requests: We understand that sometimes things don’t go as planned. If you decide to request a return after delivery (within a maximum of 3 days from the delivery), we’re here to help! Please note that additional charges will apply, depending on the product condition and handling requirements. Rest assured, we’ll guide you through the process, and all returns will be handled in accordance with Teak World’s Return Policy and are subject to approval.

Our goal is to make this process as easy and transparent as possible, so you always feel in control and confident in your decisions.

9.Your Role in Ensuring a Smooth Delivery Experience

• Presence Required for Delivery – For your safety and in line with legal requirements, someone aged 18 or above must be present to receive and sign for the delivery. A valid ID may be requested.If no eligible person is available, we won’t be able to complete the delivery, and a missed appointment fee of Rs 2,500 Excluding VAT will apply.To avoid this, just let us know at least 2 working days or more in advance if plans change — we’re happy to reschedule at no cost.
• Verification of Items: We want you to be completely satisfied with your delivery! When receiving your items, please inspect them straightaway whilst our delivery team is on location. If there’s any damage or discrepancy, we ask that you let us know right away. After the item is accepted, we’re unable to consider damage claims, so your careful inspection is important to us.
• Self-Mounting Disclaimer: If you prefer to mount the product yourself, we require that you sign a Self-Mounting Disclaimer Form. This ensures that you are fully in control of the process, and it confirms that any damage during mounting will be your responsibility.
• Access & Entry: For a smooth delivery, please ensure the delivery location is accessible. If there are any potential obstacles or restrictions, please let us know in advance to avoid any delays.
• Clearance: Make sure the area where the product will be placed is ready and free of obstacles. This will help us complete the delivery as quickly and efficiently as possible.
• GPS Coordinates: To make sure your delivery is as precise as possible, our Sales Team will gather your GPS coordinates. This helps us optimize the route and avoid any delays.
• Long Walking Distance: If the distance from the parking area to the delivery location exceeds 50 meters, please let us know at the time of sale. This will help us plan the delivery more effectively.

10.Liability and Risk

Teak World strives to provide a smooth and hassle-free delivery experience. We are not liable for damage to property during delivery or assembly, as it’s the customer’s responsibility to ensure that the delivery paths are clear and accessible.

However, if any issue occurs due to a fault on our part, we will investigate the case and work with our insurer to determine appropriate compensation.

11.Behaviour Towards Teak World Staff

We are committed to offering exceptional service with respect and professionalism. We believe in creating a positive and safe experience for everyone involved. We kindly ask that you extend the same respect to our staff.

Inappropriate Behaviour: Verbal abuse, threats, harassment, or physical violence will not be tolerated. Our goal is to maintain a respectful environment at all times.

Consequences:

• Immediate Suspension: Any inappropriate behavior will result in an immediate suspension of the delivery service.
• Service Termination: If inappropriate behavior continues, we reserve the right to cancel the order.
• Legal Action: In the event of physical violence, we may involve law enforcement.

Right to Refuse Service: Teak World reserves the right to refuse service to any customer engaging in inappropriate behavior. We are fully committed to creating a safe and respectful environment for both our staff and customers.

12.Force Majeure Clause

While we always strive for timely delivery, Teak World is not liable for delays caused by events beyond our control, such as but not limited to natural disasters, strikes, transportation delays, or government regulations.

If your item is currently out of stock, don’t worry! We will notify you as soon as it becomes available and offer you alternatives or the option to wait for restock. Your delivery will be scheduled promptly once the item is available.

13.Third-Party Delivery Partners

To provide you with the best service possible, it may happen that we work with third-party delivery partners. While we strive to ensure timely deliveries, please note that Teak World may not be responsible for delays caused by third-party carriers.

14.Reporting Inappropriate Behaviour

At Teak World, your experience matters to us, and we are committed to ensuring that all interactions are respectful and professional. If you feel that you’ve been treated unprofessionally and/or unfairly, or if you’ve witnessed any inappropriate behavior from a staff member, we encourage you to let us know.

We take all concerns seriously, and your feedback helps us maintain a positive and safe environment for everyone. You are in control of your experience, and we want to make sure that any issue is addressed promptly and fairly.

How to Report:

• You can reach out to our Customer Experience Team directly at 86900 or via email at [email protected].
• For more serious matters, we will ensure they are escalated to senior management, so the issue is resolved in accordance with our company policies.

Your concerns will be thoroughly investigated, and we’ll work with you to ensure the best possible resolution. You have the right to escalate any issue, and we’re here to support you every step of the way.